Phishing incidents: donors urged to stay extra vigilant

Wiltshire Air Ambulance has been made aware of some phishing incidents in recent weeks, with a number of our donors, supporters and volunteers receiving suspicious emails.

Tuesday, 20 June 2023

A panoramic view of the Wiltshire Air Ambulance helipad and airbase featuring the yellow and green Bell-429 helicopter on its helipad.

Although these emails look like they come from a legitimate email address from Wiltshire Air Ambulance staff, this is not the case.

The emails are often sharing a link or asking for a payment to an alternative bank account. Illegitimate emails will often apply pressure for confirmation or insist a payment is made urgently; this is not us.

Look out for the language being used, spelling and grammar. Does the email look and sound right or is the person acting out of character? Is there an unnecessary sense of urgency? Are you being asked to confirm if you have done something or to make a payment?

If you have any doubts about the legitimacy of an email then please call our office to check on 01225 300536 and speak to one of our charity team.

What to look for:

• An unfamiliar greeting or asking you to act on something with a sense of urgency.
• Grammatical errors or misspelled words
• An email address or domain name that does not match.
• Unusual content or requests. These often involve requests to transfer funds, login credentials or personal information.
• Suspicious attachments.

The incidents have been reported to the authorities and the bank involved. Our IT team will be investigating this matter further.

In the meantime, we are asking everyone to be extra vigilant. If you feel an email looks suspicious, please let us know. Please do not engage directly with the email or click any links within it. You can contact us on

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